FREQUENTLY ASKED QUESTIONS
Do I need a large antenna on my roof?
No, you don’t need a huge antenna or satellite dish outside your home. We will supply all the equipment needed. A dish goes on the outside of your house, usually below your TV aerial.
What happens on the day of installation?
Our fully trained engineers will arrive at the appointed time and make their way to the most suitable point for the dish (usually your roof, or where the external TV aerial is). Once in position they will check the received signal strength from the nearest mast. If the signal strength is up to our high standards they will proceed by fixing the dish in position and running the cabling into the house (usually your front room roughly in the same location as the cable from your TV aerial). Indoors; you will need to allocate a mains socket into which the adapter will be plugged into in order to power the dish. We then connect an Ethernet cable which will connect to your choice of device, perhaps you’re desktop PC or the optional wireless router we supply.
What is a WISP or Wireless Internet Service Provider?
WISPs use fixed wireless broadband technology to deliver the same high speeds and service of traditional broadband providers but delivered wirelessly as opposed to through buried cables. Typically, a small antenna is placed on your home or office that receives a direct signal from a WISP tower near by. Unlike technology used for cellular data, the wireless connection from your home ‘end point’ and the tower allows for fast reliable service via a fixed wireless connection. This prevents the interrupted data experienced by cell phone users that often happen as signals bounce from one tower to another. See why PC world says WISPs are the future of Internet service.
Do you allow VoIP devices on your network?
Yes, we even optimize our network traffic to make sure voice traffic receives the highest priority.
What’s a ‘WISP’?
WISP is short for Wireless Internet Service Provider.